Sweet & Heat Snack Packs

At AviNuts, every box is packed with joy, flavor, and a whole lot of love. Since we work with edible products, we follow strict food safety guidelines — but we’re also big believers in good vibes and happy customers. Here's everything you need to know:

🛍️ Returns – Unopened Items

Changed your mind? No problem. You can return unopened, sealed items within 7 days of delivery if:

• They are in their original condition and packaging.
• They were not part of a bundle, sale, or clearance deal.

📩 To start a return, email us at info@avinuts.com with your order number.

Note: Return shipping costs are the buyer’s responsibility.

🔄 Exchanges

Want to swap something for a different flavor or product? We offer exchanges for unopened items of equal value within 7 days of delivery.

• You’ll cover return shipping.
• We’ll ship your new items once we receive the original.

📩 Start your exchange by contacting: info@avinuts.com

💔 Damaged or Incorrect Items

We’re so sorry if something arrived damaged or not quite right. Please email us within 2 days of delivery with:

• Your order number
• A clear photo of the full box (before unpacking)
• Close-ups of any damaged or incorrect items

✅ Once confirmed, we’ll provide either:

• A replacement, or
• A full refund, and
• A prepaid return label if needed

❌ What We Can’t Accept

Due to food safety regulations, we cannot accept returns or exchanges for:

• Opened or partially used snacks
• Items reported after 7 days (or 2 days for damage claims)
• Bundles, sample boxes, or final sale items
• Returns based solely on taste preferences

❗ Order Cancellations

Need to cancel? You have 2 hours after placing your order to request a cancellation. After 2 hours, your order may already be in progress. If it hasn't shipped yet, we'll do our best to stop it — just email us right away at info@avinuts.com.

💳 Refund & Exchange Processing

• Refunds (if approved) are issued to your original payment method within 5–7 business days.
• Store credits are valid for 60 days.
• Exchange orders ship within 3–4 business days after we receive your return.

🧡 Our Promise

AviNuts is a women-led small business based in California. Every box is hand-packed with care, joy, and a little dancing in the kitchen. We can’t accept opened returns (food safety!), but we will always do our best to make things right. If something feels off, or you’re unsure where your issue fits — just reach out. We’ve got your back (and your snacks).

📩 Email us anytime at info@avinuts.com

🌟 Still Have Questions?

We're real people — and we love happy snackers. If you’re unsure, confused, or just need help, don’t hesitate to ask.